Workshop promise
We laser permanence — and we stand behind workshop error. Custom marks are final sale; defects are not.
Logo uploads always require a digital proof. After pay, Ticket theatre shows artwork → proof → laser → ship. On your order ticket, Proof Theatre places your configured mark beside the workshop proof. Pin changes on the image, or tap Start the laser — we do not cut until you approve. Ready marks and text can also request proof at checkout for the same protection.
In Custom → Upload, Logo Doctor checks contrast and offers one-tap fixes (solid black, invert, punch background, boost contrast). Dual-Beam Twin shows the same art on Fiber metal and CO₂ wood with an honest tip on which laser fits — so you do not pick the wrong machine for soft greys or fine seals.
If we engrave the wrong artwork, wrong size we confirmed, or a mark fails our QC standard, we remake or refund the piece — your choice. Report within 14 days of delivery with photos and your order ID to support. Remake does not cover buyer sizing mistakes on custom jewelry, approved proofs that match the laser, or normal wear of coatings and finishes over time.
The mark is in the metal — not ink. It will not peel like a print. Wipe with a soft cloth; avoid prolonged chlorine. Coatings can scuff — the fiber mark underneath remains.
Keep wood dry. Soft cloth on acrylic; avoid solvents. Leather: condition occasionally; keep dry. Slate and glass: hand wash engraved pieces.