Policy

Returns & Refunds

Unengraved ready-collection items may be returned within 30 days of delivery in original condition for a full refund (excluding shipping).

Custom engraved pieces are made uniquely for you and are final sale, unless we made a production error. Contact support with photos and your order ID within 14 days — we will remake or refund.

EU consumers: statutory rights for defective goods are not limited by this policy.

Full remake terms: Care & warranty.

ARKAION

Returns

Ready pieces without a mark can be returned within 30 days of delivery, in original condition.

Marked pieces are made for you. If there is a making error, write to support within 14 days with a photo and the order number.

Rights of buyers in the European Union remain.

Help and support