Unengraved ready-collection items may be returned within 30 days of delivery in original condition for a full refund (excluding shipping).

Custom engraved pieces are made uniquely for you and are final sale, unless we made a production error. Contact support with photos and your order ID within 14 days — we will remake or refund.

EU consumers: statutory rights for defective goods are not limited by this policy.

Full remake terms: Care & warranty.